What are Costco’s new rules?
Starting today, only those with the Executive Membership will be allowed in stores from 9 a. The hour is slashed to a 30-minute window on Saturdays, with all customers allowed to enter the store from 9:30 a. Costco’s new VIP hour for executive members is now in effect. Executive members can shop an hour early on weekdays and 30 minutes early on Saturdays. The policy has sparked customer backlash, with some saying it alienates those with cheaper memberships.What we know: Costco has implemented a new policy that grants its executive members exclusive early access to stores. This VIP hour allows only executive members to shop from 9 a. Saturdays. The doors are then opened to all other members at 10 a.Stressful dealing when the stores get busy, and when customers have memberships they tend to be more demanding. Costco doesn’t operate like most stores so people get upset when things don’t go their way. Normal of any customer service job I suppose, but exaggerated by strict buying policies and procedures.Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only big-box warehouse club retail stores.