Does the warranty cover water?
A good home warranty company will cover all the parts of a plumbing system, including the hot water heater, sump pump, garbage disposal, septic tank, showers, whirlpool and bathtubs. Most warranty coverage does not include broken or collapsed water, vent or sewer lines. Most home insurance policies cover accidental and sudden damage caused by water. For example, a burst pipe that caused damage to a wall or floor would be covered. However, a gradual leak or seepage due to poor maintenance wouldn’t be covered. Also, water damage insurance does not cover negligence.
What is not covered in warranty?
Warranty is not applicable for normal wear and tear, ignoring service advice (regular maintenance), damage or failure due to accident, deliberate act of misuse/mishandled, abuse or neglect, or modifications and servicing carried out by unauthorised service organisations or persons. Though a warranty will let you return a damaged or defective product, some actions may invalidate the warranty. A voided warranty leaves you to deal with the flawed goods on your own. For example, misuse or lack of maintenance often void warranties.
Are you entitled to a refund under warranty?
Refund, replacement or repair Consumers are entitled to a solution called a ‘remedy’ if a product or service they bought does not meet one or more of the consumer guarantees. Depending on whether the problem is major or minor, the buyer may be offered one of the following remedies: a refund. None are legally required to give you back your money, and it’s rare to find one that will accept a return without receipt. But all should provide return instructions clearly on the store website and/or your receipt.These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. In addition to your legal rights, we also allow you to return goods if you simply change your mind.If you are caught returning the wrong item, the merchant may reject your return request or ask you to return the correct item instead. In severe cases, the seller may ban you from the store, file a police report, or even file a civil lawsuit against you.With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record – such as a bank statement – should be fine. However, if you’ve no legal right but are simply utilising a store’s return policy, then you’ll need a receipt if that’s what the policy says.